AEON – Hai Phong Le Chan finalized disinfection procedure to ensure safety for customers


First of all, AEON Vietnam Co., Ltd. (AEON Viet Nam) would like to send our sincerest thanks to all Customer for your trust and support to AEON Vietnam in the previous duration. We also want to express our deeply apology that there was some Covid-19 information related to AEON, caused concern to our Customers and the Community.

As the mass media have reported, two Covid–19 patients (No. 3051 and 3094) declared their visit schedule in General Merchandise Store (GMS) AEON – Hai Phong Le Chan from 2PM to 4PM in April 29, 2021. Regarding to the above two customers, up to the present time, there has been no record of any employees or customers showing symptoms of suspicions with Covid-19. 100% staff working at the GMS wear masks, make medical declarations, check their temperature and sanitize their hands before working every day. Particularly for the cashier who had close contact with two customers, there was a droplet shield at the counter.

After disinfecting all areas in the Shopping Mall on the evening of May 10, 2021, GMS AEON Hai Phong Le Chan will still operate to serve the daily essential needs of customers.

In addition, on the afternoon of May 10, 2021, after receiving information from the local authority, AEON Vietnam immediately coordinated with the authorities to check the camera, identify and provide information on cases having close contact with these two customers.

To protect our customer health and provide our Consumers, Partners, Suppliers, Employees and Community with a safe shopping environment, AEON Vietnam has strictly followed the instruction from Authorities, and conducted:

1. Provide the authorities with a list of employees who had close contact with these two customers to direct implementation of isolation under the direction of the health authority;

2. Conduct disinfection at Shopping Mall AEON - Hai Phong Le Chan right in the night on May 10, 2021;

3. Temporarily close 04 counter areas that two customers have contacted with as instructed by authorities.

Until the morning of May 11, 2021, the General Merchandise Store and Supermarket AEON - Hai Phong Le Chan has completed medical measures and is ready to serve customers.

In addition, right after the outbreaks since end of April until now, AEON Vietnam has proactively increase 4 times of disinfection, total frequency now become 8 times/day, along with the measures to prevent pandemic, which we keep maintaining from the beginning of February 2020. At the same time, we regularly disinfect all areas and frequently contact positions such as trolleys, shopping carts, stair handles, elevator buttons, etc. at all business locations. Besides, all the drop shields at the cashier counters and customer service counters were completely renewed before; to limit the spread of pandemic, ensure the safety and protect the health of Customers, Partners, Suppliers, Employees and the Community.

We hope to bring peace of mind and trust to our customers and always look forward to welcoming and serving you.

Sincerely thank you and wish you and your family a lot of health and happiness!

Since the beginning of February, AEON Vietnam has been conducting measures to prevent infection at our shopping malls, general merchandise stores & supermarkets, specialty stores as well as office areas, namely:

1. For the operation of shopping malls, general merchandise store & supermarkets:

a. Separating entry and exit path for customers at all entrances;

b. Equipping and increasing the number of disinfectants at all entrances;

c. Distancing between customers at all cashier counter;

d. Enhancing in-store communications in all Shopping malls, General merchandise stores & Supermarkets; encouraging customers to wear masks when shopping;

e. Increasing the frequency of sanitization, especially area with high potential of direct contact, such as carts, shopping baskets, elevator buttons, escalator handrails, toilets, etc;

f. Equipping droplet shield between Cashier staff, Customer Service staff and Customer.

2. For employees, we have been maintaining the frequency of pandemic prevention measures, from early February to the moment:

a. Requiring all employees of General merchandise stores & Supermarkets, especially cashiers and customer service staffs to always wear mask, regularly sanitize hands to avoid cross infection;

b. Daily body temperature checking for all employees and partners at the Office entrance since March 4, 2020;

Requiring all employees to conduct health declarations in case of either business trip (foreign and domestic) or personal trip.


  • AEON Vietnam Co., Ltd.
  • Corporate Communications & Social Responsibility Department
  • Address: No. 30 Bo Bao Tan Thang, Son Ky Ward, Tan Phu District, Ho Chi Minh City
  • Email:
  • Tel: (033) 217 9797




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